1. Physical Products
We accept returns and refunds for eligible physical products under the following conditions:
- The item must be unused, in its original packaging, and returned in the same condition it was received.
- Refund requests must be submitted within 7 days of receiving the product.
- A refund will be processed once the returned item is inspected and approved.
- Items damaged due to misuse, wear and tear, or unauthorized modifications are not eligible for refund.
- Shipping fees (if any) are non-refundable unless the item arrived damaged or incorrect.
2. Services
Refunds for services are handled differently from physical products.
- Payments for services are non-refundable once work has begun.
- A refund will only be issued if we fail to deliver the agreed service.
- If the client cancels after work has started, no refund will be provided, but any incomplete tasks may be delivered in their current form.
- If the service is completed and delivered, the payment is considered final.
3. Delivery Issues
- If a product is lost or arrives damaged, we will either resend the item or provide a refund after verification.
- For services, delivery issues refer strictly to failure to provide the agreed deliverables.
4. Contact
To request a return or refund, customers must contact us within the stated time with proof of purchase and a description of the issue.